/* Tikva AI demo: "customer journey" CRM look.
   Cool gray-lavender canvas · big translucent panels (30px) · white inner cards (22px) · soft shadows.
   Accents only: black #0a0a0a · blue #6c8ee8 · coral #e8606a · muted grey #8a8f9c. Type: Manrope. */
:root{
  --bg:#e8eaf1; --bg2:#eef0f6; --panel:#f7f8fb; --paper:#f7f8fb;
  --surf:#eef0f6; --surf2:#e6e8f0; --line:rgba(28,32,48,.07); --line2:rgba(28,32,48,.13);
  --ink:#0a0a0a; --ink2:#2b2e36; --muted:#6f7480; --dim:#8a8f9c;
  --teal:#0a0a0a; --teal-h:#2b2e36; --teal-l:#e8ecf8; --teal-ll:#f3f5fb;
  --gold:#e8606a; --gold-d:#c94a54; --gold-l:#fbe3e5; --gold-ll:#fdf0f1;
  --blue:#6c8ee8; --blue-d:#4a6fd8; --blue-l:#e7edfb; --coral:#e8606a; --coral-l:#fbe3e5;
  --ok:#4a6fd8; --ok-l:#e7edfb; --danger:#d6454f; --danger-l:#fdeced; --biz:#d6454f;
  --grad:linear-gradient(120deg,#0a0a0a,#0a0a0a);
  --ac-receptionist:#6c8ee8; --ac-reviews:#e8606a; --ac-facebook:#6c8ee8; --ac-sales:#e8606a; --ac-website:#6c8ee8;
  --r-sm:12px; --r:18px; --r-lg:22px; --r-xl:30px;
  --sh-1:0 1px 2px rgba(28,32,48,.04);
  --sh-2:0 1px 2px rgba(28,32,48,.03),0 10px 28px -18px rgba(40,48,90,.22);
  --sh-3:0 2px 4px rgba(28,32,48,.04),0 24px 50px -28px rgba(40,48,90,.32);
  --shadow:var(--sh-2);
  --ease:cubic-bezier(.2,.8,.2,1);
  --canvas:radial-gradient(1200px 700px at 85% -10%,rgba(190,203,236,.55),transparent 60%),radial-gradient(900px 600px at -5% 110%,rgba(200,208,232,.5),transparent 60%),linear-gradient(180deg,#e8eaf1,#dde2ee);
  --serif:Manrope,ui-sans-serif,system-ui,sans-serif;
  font-family:Manrope,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
  color:var(--ink); background:var(--bg); color-scheme:light;
  -webkit-font-smoothing:antialiased;
}
*{box-sizing:border-box} html,body{margin:0}
html{overflow-x:hidden}
body{min-height:100vh;display:flex;flex-direction:column;padding-bottom:calc(72px + env(safe-area-inset-bottom));overflow-x:hidden;
  background:radial-gradient(1000px 520px at 0% -10%,rgba(108,142,232,.07),transparent 60%),radial-gradient(900px 480px at 100% -6%,rgba(232,96,106,.12),transparent 60%),var(--bg);
  background-attachment:fixed}
button{font:inherit;cursor:pointer;color:inherit} input,select{font:inherit}
a{color:var(--teal)}
.muted{color:var(--muted)} .grow{flex:1}
[hidden]{display:none!important}
.i{flex:none;display:inline-block;vertical-align:-.18em}
.glass{background:var(--panel);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--sh-2)}
:focus-visible{outline:2px solid var(--teal);outline-offset:2px}
h1,h2,h3{color:var(--ink)}

/* ---------- shell ---------- */
.shell-head{position:sticky;top:0;z-index:40;display:flex;align-items:center;gap:12px;height:64px;padding:0 16px;padding-top:env(safe-area-inset-top);
  background:rgba(236,238,245,.86);-webkit-backdrop-filter:blur(16px) saturate(140%);backdrop-filter:blur(16px) saturate(140%);border-bottom:1px solid var(--line)}
.brand{display:flex;align-items:center;gap:12px;color:var(--ink);text-decoration:none;min-width:0}
.logo{display:grid}
.logo img{display:block;height:30px;width:auto}
.brand-text{display:flex;flex-direction:column;line-height:1.2;min-width:0;padding-left:12px;border-left:1px solid var(--line2)}
.brand-text b{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.brand-text small{font-size:11.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pill-demo{margin-left:auto;font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--gold-d);background:var(--gold-l);border:1px solid rgba(232,96,106,.18);padding:4px 10px;border-radius:99px}
.icon-btn{background:transparent;border:1px solid transparent;color:var(--ink2);width:38px;height:38px;border-radius:var(--r-sm);display:grid;place-items:center;transition:background .2s,border-color .2s}
.icon-btn:hover{background:var(--surf);border-color:var(--line)}

/* tabs: bottom bar on phones, segmented pill on desktop */
.tabs{position:fixed;bottom:0;left:0;right:0;z-index:45;display:grid;grid-template-columns:repeat(5,1fr);padding:6px 6px calc(6px + env(safe-area-inset-bottom));
  background:rgba(244,245,250,.94);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border-top:1px solid var(--line);box-shadow:0 -8px 24px -18px rgba(28,32,48,.25)}
.tabs button{background:none;border:0;padding:6px 2px;font-size:11px;font-weight:500;color:var(--muted);display:flex;flex-direction:column;align-items:center;gap:4px;border-radius:12px;transition:color .2s,background .2s}
.tabs button span{display:grid;place-items:center;width:44px;height:28px;border-radius:99px;transition:background .25s}
.tabs button.active{color:var(--teal);font-weight:600} .tabs button.active span{background:var(--teal-l);color:var(--teal)}

main{flex:1;width:100%;max-width:1120px;margin:0 auto;padding:28px 16px 8px}
.tab{display:none} .tab.active{display:block;animation:fade .35s var(--ease)}
@keyframes fade{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.intro h1,.dash-head h1{font-family:var(--serif);font-size:clamp(28px,5.2vw,44px);line-height:1.1;margin:0 0 12px;letter-spacing:-.015em;font-weight:700}
.intro h1 em{font-style:normal;color:var(--teal)}
.intro p{margin:0 0 24px;color:var(--muted);font-size:16px;line-height:1.6;max-width:680px}

/* ---------- buttons ---------- */
.ghost-btn{background:var(--panel);border:1px solid var(--line2);border-radius:var(--r-sm);padding:9px 14px;font-weight:600;font-size:13.5px;color:var(--ink);margin-top:12px;transition:background .2s,border-color .2s;box-shadow:var(--sh-1)}
.ghost-btn:hover{background:var(--surf);border-color:rgba(28,32,48,.22)}
.primary-btn{background:var(--teal);color:#fff;border:0;border-radius:var(--r-sm);padding:10px 18px;font-weight:700;font-size:14px;box-shadow:0 8px 20px -10px rgba(108,142,232,.7);transition:background .2s}
.primary-btn:hover{background:var(--teal-h)}
.chip-btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line2);background:var(--panel);border-radius:99px;padding:5px 11px;font-size:12px;color:var(--ink2)}
.end-btn{border:0;background:var(--danger);color:#fff;border-radius:99px;padding:6px 14px;font-weight:700;font-size:12.5px}
.call-btn{display:inline-flex;align-items:center;gap:10px;background:var(--teal);color:#fff;border:0;border-radius:99px;padding:14px 28px;font-size:16.5px;font-weight:700;box-shadow:0 14px 30px -14px rgba(108,142,232,.85);transition:transform .15s,background .2s}
.call-btn:hover{background:var(--teal-h)} .call-btn:active{transform:scale(.98)}
.link-btn{border:0;background:none;color:var(--teal);font-weight:600;padding:0;font-size:13.5px}
.link-btn:hover{text-decoration:underline}
.add-btn{display:inline-flex;align-items:center;gap:6px;border:1px dashed rgba(108,142,232,.45);background:var(--teal-ll);color:var(--teal);font-weight:600;border-radius:var(--r-sm);padding:7px 12px;font-size:13px}
.add-btn:hover{background:var(--teal-l);border-style:solid}

/* ---------- try it: call ---------- */
.call-grid{display:grid;gap:16px}
.phone-card{border-radius:24px;overflow:hidden;display:flex;flex-direction:column;min-height:540px;background:var(--panel);border:1px solid var(--line);box-shadow:var(--sh-3)}
.biz-bar{display:flex;gap:12px;align-items:center;padding:16px 18px;border-bottom:1px solid var(--line);background:linear-gradient(180deg,var(--paper),#fff)}
.biz-icon{width:42px;height:42px;border-radius:12px;background:#fdeced;color:var(--biz);display:grid;place-items:center;box-shadow:inset 0 0 0 1px rgba(232,96,106,.15)}
.biz-meta{display:flex;flex-direction:column;min-width:0} .biz-meta b{font-size:15.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis} .biz-meta small{color:var(--muted);font-size:12px}
.call-status{display:flex;align-items:center;gap:8px;padding:8px 14px;background:var(--ok-l);color:var(--ok);font-size:13px;font-weight:600;border-bottom:1px solid var(--line)}
.call-status .dot{width:8px;height:8px;border-radius:50%;background:#6c8ee8;animation:ping 1.6s infinite}
.call-status.ended{background:var(--surf);color:var(--muted)} .call-status.ended .dot{background:var(--dim);animation:none}
@keyframes ping{0%{box-shadow:0 0 0 0 rgba(108,142,232,.45)}70%{box-shadow:0 0 0 7px rgba(108,142,232,0)}100%{box-shadow:0 0 0 0 rgba(108,142,232,0)}}
.start-wrap{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;padding:36px 20px;text-align:center;
  background:radial-gradient(420px 260px at 50% 30%,var(--teal-ll),transparent 70%)}
.avatar-ring{padding:4px;border-radius:50%;background:conic-gradient(from 0deg,#0a0a0a,#6c8ee8,#e8606a,#0a0a0a);animation:spin 10s linear infinite;box-shadow:0 18px 40px -18px rgba(108,142,232,.55)}
.avatar{width:104px;height:104px;border-radius:50%;background:#fff;color:var(--teal);display:grid;place-items:center;animation:spin 10s linear infinite reverse}
@keyframes spin{to{transform:rotate(360deg)}}
.start-hint{color:var(--muted);font-size:14px;max-width:360px;margin:0;line-height:1.55}
.start-hint i{color:var(--ink2)}
.toggle{display:flex;gap:8px;align-items:center;font-size:13.5px;color:var(--ink2)}
.toggle input{accent-color:var(--teal);width:16px;height:16px}
.voice-chip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line2);background:var(--panel);border-radius:99px;padding:7px 13px;font-size:13px;color:var(--ink2);box-shadow:var(--sh-1)}
.voice-chip b{color:var(--teal)}
.msgs{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px;max-height:56vh;min-height:300px;background:var(--paper)}
.msg{max-width:86%;padding:10px 14px;border-radius:18px;font-size:15px;line-height:1.45;white-space:pre-wrap;animation:pop .25s var(--ease)}
@keyframes pop{from{opacity:0;transform:translateY(4px) scale(.98)}to{opacity:1;transform:none}}
.msg.ai{background:#fff;border:1px solid var(--line);border-bottom-left-radius:6px;align-self:flex-start;box-shadow:var(--sh-1);color:var(--ink)}
.msg.me{background:var(--teal);color:#fff;border-bottom-right-radius:6px;align-self:flex-end}
.msg .who{display:block;font-size:11px;font-weight:700;color:var(--teal);margin-bottom:3px;letter-spacing:.02em}
.msg.speaking{box-shadow:0 0 0 2px var(--gold),0 8px 20px -8px rgba(232,96,106,.7)}
.msg.sys{align-self:center;background:var(--surf);color:var(--muted);border:1px solid var(--line);font-size:12.5px;border-radius:99px;padding:5px 12px}
.msg.safety{background:var(--danger-l);border-color:rgba(180,35,24,.25);color:#7a1a12}
.typing{display:inline-flex;gap:4px;padding:12px 14px} .typing i{width:6px;height:6px;border-radius:50%;background:var(--dim);animation:blink 1s infinite} .typing i:nth-child(2){animation-delay:.15s}.typing i:nth-child(3){animation-delay:.3s}
@keyframes blink{50%{opacity:.25}}
.chips{display:flex;gap:8px;overflow-x:auto;padding:10px 12px;scrollbar-width:none;border-top:1px solid var(--line);background:#fff} .chips::-webkit-scrollbar{display:none}
.chips button{flex:none;border:1px solid rgba(108,142,232,.28);background:var(--teal-ll);color:var(--teal);border-radius:99px;padding:7px 13px;font-size:13.5px;font-weight:500;white-space:nowrap}
.chips button:hover{background:var(--teal-l)}
.composer{display:flex;gap:8px;padding:10px 12px 12px;border-top:1px solid var(--line);background:#fff}
.composer input{flex:1;min-width:0;border:1px solid var(--line2);border-radius:99px;padding:11px 16px;font-size:16px;outline:none;background:var(--paper);color:var(--ink)}
.composer input:focus{border-color:var(--teal);box-shadow:0 0 0 3px rgba(108,142,232,.12)}
.mic,.send{width:46px;height:46px;flex:none;border-radius:50%;border:0;display:grid;place-items:center}
.mic{background:var(--surf);color:var(--ink);box-shadow:inset 0 0 0 1px var(--line2)} .mic.listening{background:var(--danger);color:#fff;animation:micpulse 1.2s infinite}
@keyframes micpulse{50%{box-shadow:0 0 0 8px rgba(180,35,24,.18)}}
.send{background:var(--teal);color:#fff}
.mic-note{font-size:12px;color:var(--muted);margin:0;padding:0 16px 12px;display:flex;gap:6px;align-items:center;background:#fff}
.phone-card .mic-note.ai-voice-note{padding-top:10px}
.ticket{padding:20px;align-self:start;border-radius:var(--r-lg);background:var(--panel);border:1px solid var(--line);box-shadow:var(--sh-2)}
.ticket-head{display:flex;justify-content:space-between;align-items:center} .ticket-head b{font-size:15px}
.ticket-badge{font-size:11.5px;font-weight:600;padding:4px 10px;border-radius:99px;background:var(--surf);color:var(--muted)}
.ticket-badge.live{background:var(--teal-l);color:var(--teal)} .ticket-badge.emergency{background:var(--danger-l);color:var(--danger)} .ticket-badge.booked{background:var(--ok-l);color:var(--ok)}
.ticket-sub{font-size:12.5px;color:var(--muted);margin:6px 0 10px}
.fields{list-style:none;margin:0;padding:0}
.fields li{display:flex;justify-content:space-between;gap:12px;padding:11px 0;border-top:1px solid var(--line);font-size:14px}
.fields li span{color:var(--muted)} .fields li b{text-align:right;font-weight:500;color:var(--dim)}
.fields li.filled b{color:var(--ink);font-weight:600} .fields li.filled span::before{content:"✓ ";color:var(--ok);font-weight:700}
.fields li.flash{animation:flash 1s ease}
@keyframes flash{from{background:var(--gold-l)}to{background:transparent}}
.sms-preview{margin-top:12px;background:var(--ok-l);border:1px solid rgba(108,142,232,.2);border-radius:12px;padding:10px 12px}
.sms-preview small{font-weight:600;color:var(--ok);display:flex;gap:6px;align-items:center} .sms-preview p{margin:4px 0 0;font-size:13.5px;line-height:1.45}
.prog{font-size:12px;font-weight:600;color:var(--teal);text-decoration:none;background:var(--teal-ll);border:1px solid rgba(108,142,232,.25);border-radius:99px;padding:3px 9px}
.prog.done{background:var(--ok-l);color:var(--ok);border-color:rgba(108,142,232,.3)}
.phone-card,.ticket{scroll-margin-top:80px}

/* ---------- text-back ---------- */
.sms-grid{display:grid;gap:24px;justify-items:center}
.iphone{width:100%;max-width:380px;height:640px;border-radius:46px;border:10px solid #0a0a0a;background:#fff;color:#111;display:flex;flex-direction:column;overflow:hidden;
  box-shadow:0 40px 70px -34px rgba(28,32,48,.55),0 0 0 1px rgba(28,32,48,.1)}
.iphone-top{display:flex;justify-content:space-between;align-items:center;padding:8px 22px 4px;font-size:12.5px;font-weight:700}
.notch{width:90px;height:22px;background:#0a0a0a;border-radius:99px}
.iphone-head{display:flex;flex-direction:column;align-items:center;padding:6px 0 10px;border-bottom:1px solid #e5e7eb;background:#f8fafc}
.iph-av{width:44px;height:44px;border-radius:50%;background:var(--biz);color:#fff;display:grid;place-items:center;font-weight:700;margin-bottom:4px}
.iphone-head b{font-size:14px} .iphone-head small{font-size:11px;color:#6b7280}
.thread{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:7px}
.thread-empty{margin:auto;text-align:center;color:#6b7280;font-size:14.5px;padding:0 10px;line-height:1.5}
.thread-empty .call-btn{background:#d92d20;color:#fff;box-shadow:0 10px 24px -10px rgba(217,45,32,.6);font-size:15px;margin-top:8px}
.bub{max-width:80%;padding:8px 12px;border-radius:18px;font-size:14.5px;line-height:1.38;white-space:pre-wrap;animation:pop .2s ease}
.bub.in{background:#e9e9eb;color:#111;align-self:flex-start;border-bottom-left-radius:5px}
.bub.out{background:#0a84ff;color:#fff;align-self:flex-end;border-bottom-right-radius:5px}
.bub-sys{align-self:center;font-size:11.5px;color:#6b7280;text-align:center;margin:4px 0}
.missed{align-self:center;display:flex;gap:8px;align-items:center;background:#fef2f2;color:#991b1b;border-radius:12px;padding:8px 12px;font-size:13px;font-weight:600}
.thread .ringing{align-self:center;background:#0a0a0a;color:#fff;border-radius:16px;padding:14px 18px;text-align:center;font-size:13.5px;animation:shake .5s infinite}
@keyframes shake{25%{transform:rotate(-1deg)}75%{transform:rotate(1deg)}}
.sms-chips{border-top:1px solid #e5e7eb} .sms-chips button{background:#fff;border-color:#cbd5e1;color:#0f172a;font-size:12.5px;padding:6px 11px}
.iph-composer{display:flex;gap:6px;padding:8px 10px 12px}
.iph-composer input{flex:1;min-width:0;border:1px solid #cbd5e1;border-radius:99px;padding:9px 14px;font-size:16px;outline:none;background:#fff;color:#111}
.iph-composer button{width:36px;height:36px;border-radius:50%;border:0;background:#0a84ff;color:#fff;font-weight:900;font-size:17px}
.owner-side{width:100%;max-width:480px}
.owner-side h3{margin:0 0 12px;font-size:17px;font-weight:700;font-family:var(--serif)}
.owner-feed{display:flex;flex-direction:column;gap:8px;margin-bottom:16px}
.alert{background:var(--panel);border:1px solid var(--line);border-left:3px solid var(--gold);border-radius:12px;padding:11px 14px;font-size:13.5px;line-height:1.45;animation:pop .25s ease;white-space:pre-line;box-shadow:var(--sh-1)}
.alert small{display:block;color:var(--gold-d);font-size:10.5px;margin-bottom:3px;font-weight:700;letter-spacing:.08em}
.alert.good{border-left-color:var(--ok)} .alert.good small{color:var(--ok)} .alert.bad{border-left-color:var(--danger)} .alert.bad small{color:var(--danger)}
.how-card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:18px;font-size:14px;box-shadow:var(--sh-1)} .how-card ol{margin:8px 0 0;padding-left:20px;line-height:1.75;color:var(--ink2)}

/* ---------- owner dashboard ---------- */
.dash-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px} .dash-head p{margin:0 0 18px}
.pill-sample{font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--gold-d);border:1px solid rgba(232,96,106,.2);background:var(--gold-l);padding:4px 10px;border-radius:99px;margin-top:8px;white-space:nowrap;flex:none}
.kpis{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:16px 18px;box-shadow:var(--sh-1)}
.kpi b{display:block;font-size:28px;font-weight:700;letter-spacing:-.02em;font-variant-numeric:tabular-nums;color:var(--ink)} .kpi span{font-size:12.5px;color:var(--muted)}
.kpi.alert-k b{color:var(--danger)}
.rev-card{margin:14px 0;border-radius:var(--r-lg);padding:20px 22px;display:grid;gap:6px;border:1px solid rgba(232,96,106,.18);background:linear-gradient(120deg,var(--teal-ll),var(--gold-ll));box-shadow:var(--sh-1)}
.rev-card .big{font-family:var(--serif);font-size:40px;font-weight:700;letter-spacing:-.01em;color:var(--teal)}
.rev-card small{color:var(--muted);font-size:12.5px;line-height:1.55}
.rev-card input{width:84px;border-radius:8px;border:1px solid var(--line2);padding:3px 6px;font-weight:700;color:var(--ink);background:#fff}
.dash-cols{display:grid;gap:14px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r-lg);padding:6px 0;overflow:hidden;box-shadow:var(--sh-2)}
.card-head{display:flex;justify-content:space-between;align-items:baseline;padding:14px 18px;gap:8px;flex-wrap:wrap} .card-head b{font-weight:700} .card-head small{font-size:12px}
.calls,.jobs{list-style:none;margin:0;padding:0}
.calls li,.jobs li{display:grid;grid-template-columns:58px minmax(0,1fr) auto;gap:10px;align-items:center;padding:12px 18px;border-top:1px solid var(--line);font-size:14px}
.calls li{cursor:pointer;transition:background .15s} .calls li:hover{background:var(--paper)}
.calls .t,.jobs .t{color:var(--muted);font-size:12.5px;font-variant-numeric:tabular-nums}
.calls .t .ah{display:block;color:#5b5bb0;margin-top:2px}
.jobs .ji{color:var(--teal)} .jobs .ji.emergency{color:var(--danger)}
.calls .who,.jobs .who{min-width:0}
.calls .who b,.jobs .who b{display:block;font-weight:600} .calls .who small,.jobs .who small{color:var(--muted);font-size:12.5px;display:flex;gap:5px;align-items:center}
.tag{font-size:11px;font-weight:600;padding:3px 9px;border-radius:99px;white-space:nowrap}
.tag.booked{background:var(--ok-l);color:var(--ok)} .tag.emergency{background:var(--danger-l);color:var(--danger)} .tag.faq{background:#e8eefb;color:#2f4f8f} .tag.textback{background:#eef0f7;color:#5b3f8c} .tag.spam{background:var(--surf);color:var(--muted)} .tag.msg,.tag.message{background:#fdeced;color:#9a3412}
.tag.live{background:var(--gold-l);color:var(--gold-d);margin-left:6px}
.fineprint{font-size:12.5px;color:var(--muted);margin:18px 2px;line-height:1.6}
.fineprint a{display:inline-flex;align-items:center;gap:4px;font-weight:600;text-decoration:none}
.tr-head{display:flex;justify-content:space-between;align-items:center} .tr-head h2{margin:0;font-size:18px}
.tr-meta{font-size:13px;color:var(--muted);margin:6px 0 10px;line-height:1.55}
.tr-body{display:flex;flex-direction:column;gap:8px;max-height:60vh;overflow-y:auto;background:var(--paper);border-radius:var(--r);padding:10px}
.tr-body .msg{max-width:92%;font-size:14px}

/* ---------- agents + pricing ---------- */
.sec-h{font-family:var(--serif);font-size:22px;font-weight:700;letter-spacing:-.01em;margin:32px 0 16px}
.agents,.team{display:grid;gap:14px}
.team{grid-template-columns:repeat(2,1fr);gap:10px;margin:0 16px 8px}
.agent{position:relative;border:1px solid var(--line);border-radius:var(--r-lg);padding:20px;background:var(--panel);display:flex;flex-direction:column;gap:6px;transition:border-color .25s,box-shadow .25s,transform .25s;box-shadow:var(--sh-1)}
.agent:hover{box-shadow:var(--sh-2);transform:translateY(-1px)}
.agent.on{border-color:rgba(108,142,232,.28)}
.agent-top{display:flex;align-items:center;gap:12px}
.agent-top b{display:block;line-height:1.25;font-weight:700} .agent-top small{color:var(--muted);font-size:12px}
.agent-ico{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;flex:none;color:var(--ac);
  background:color-mix(in srgb,var(--ac) 11%,#fff);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--ac) 20%,transparent)}
.agent-ico.sm{width:28px;height:28px;border-radius:8px}
.b-avas{display:flex;gap:6px;margin-top:10px}
.plan-tag{position:absolute;top:-10px;left:16px;background:var(--gold);color:var(--ink);font-size:10.5px;font-weight:700;padding:3px 10px;border-radius:99px;letter-spacing:.02em}
.agent .plan-tag{left:auto;right:14px}
.agent-price{font-size:26px;font-weight:700;letter-spacing:-.02em;margin:8px 0 0;color:var(--ink)}
.agent-price small{font-size:12px;font-weight:500;color:var(--muted);letter-spacing:0}
.agent p{margin:0;font-size:13.5px;line-height:1.55;color:var(--ink2)}
.agent ul{margin:6px 0 0;padding-left:18px;line-height:1.7;font-size:13.5px;color:var(--ink2)}
.agent ul li::marker{color:var(--teal)}
.agent-act{margin-top:auto;padding-top:10px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.team .agent{padding:14px} .team .agent p{font-size:12.5px} .team .agent-price{font-size:18px}
.bundle,.bundle-strip{position:relative;display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap;margin-top:16px;padding:22px 24px;border-radius:var(--r-lg);
  background:linear-gradient(120deg,#0a0a0a,#0a5c63);color:#fff;border:0;box-shadow:var(--sh-3)}
.bundle-strip{margin:12px 16px 12px}
.bundle b,.bundle-strip b{display:block;font-size:18px;font-weight:700} .bundle small,.bundle-strip small{display:block;color:rgba(255,255,255,.78);font-size:12.5px;margin-top:2px}
.bundle .agent-ico,.bundle-strip .agent-ico{--ac:#fff!important;background:rgba(255,255,255,.14);box-shadow:inset 0 0 0 1px rgba(255,255,255,.25)}
.bundle-price{font-family:var(--serif);font-size:34px;font-weight:700;text-align:right;letter-spacing:-.01em;color:var(--gold)}
.bundle-price small{font-family:Inter,ui-sans-serif,sans-serif;font-size:12.5px;font-weight:500;color:rgba(255,255,255,.78);letter-spacing:0}
.agent-does{padding-left:18px;line-height:1.7;color:var(--ink2)}
.demo-note{background:var(--gold-ll);border:1px solid rgba(232,96,106,.2);border-radius:var(--r-sm);padding:10px 12px;font-size:12.5px;color:#6b4600}
.team-card{margin-top:16px}
.stat-card{display:flex;gap:18px;align-items:center;border-radius:var(--r-lg);padding:20px 22px;margin-bottom:16px;background:var(--panel);border:1px solid var(--line);box-shadow:var(--sh-1)}
.stat-num{font-family:var(--serif);font-size:48px;font-weight:700;letter-spacing:-.02em;color:var(--teal)}
.stat-card b{display:block;font-size:15.5px;line-height:1.4;font-weight:600} .stat-card small{color:var(--muted);font-size:12px}
.trust{display:grid;gap:14px;margin:24px 0} .trust div{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:18px;box-shadow:var(--sh-1)}
.trust b{display:block;font-weight:700;margin-top:12px} .trust p{margin:4px 0 0;font-size:13.5px;color:var(--muted);line-height:1.55}
.tr-ic{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;color:var(--teal);background:var(--teal-l)}
.cta{display:flex;align-items:center;justify-content:center;gap:8px;background:var(--teal);color:#fff;font-weight:700;text-decoration:none;border-radius:var(--r);padding:16px;font-size:16px;margin:8px 0 24px;box-shadow:0 16px 32px -18px rgba(108,142,232,.9)}
.cta:hover{background:var(--teal-h)}

/* ---------- footer + dialogs ---------- */
.shell-foot{text-align:center;font-size:12px;color:var(--muted);padding:22px 16px 26px;border-top:1px solid var(--line);line-height:1.6;margin-top:20px;background:var(--bg2)}
.shell-foot p{margin:2px 0} .shell-foot a{color:var(--teal);font-weight:600;text-decoration:none;border-bottom:1px solid rgba(108,142,232,.3)} .shell-foot b{color:var(--ink2)}
dialog{border:1px solid var(--line);border-radius:var(--r-lg);padding:0;width:min(540px,94vw);background:#fff;color:var(--ink);box-shadow:0 40px 90px -30px rgba(28,32,48,.5)}
dialog::backdrop{background:rgba(28,32,48,.38);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}
.sheet{padding:24px;display:flex;flex-direction:column;gap:14px} .sheet h2{margin:0;font-size:20px;font-weight:700;font-family:var(--serif)} .sheet p{margin:0}
.sheet label{display:flex;flex-direction:column;gap:6px;font-size:12.5px;font-weight:600;color:var(--ink2)}
.sheet input,.sheet select{border:1px solid var(--line2);border-radius:var(--r-sm);padding:10px 12px;font-size:16px;color:var(--ink);background:var(--paper)}
.sheet input:focus,.sheet select:focus{outline:none;border-color:var(--teal);box-shadow:0 0 0 3px rgba(108,142,232,.12)}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.sheet-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap} .sheet-actions .ghost-btn{margin:0}
.voice-pick{border:1px solid var(--line);border-radius:var(--r);padding:10px 12px 12px;margin:0}
.voice-pick legend{font-weight:700;font-size:13px;padding:0 6px;color:var(--ink)}
#voiceList{display:grid;gap:4px;max-height:260px;overflow-y:auto;margin-bottom:8px}
.sheet .vrow,.vrow{display:flex;flex-direction:row;text-align:left;color:var(--ink2);font-weight:400;align-items:center;gap:10px;padding:7px 8px;border-radius:var(--r-sm);cursor:pointer;font-size:13.5px}
.vrow b{color:var(--ink);font-weight:600}
.vrow:hover{background:var(--surf)} .vrow:has(input:checked){background:var(--teal-ll);box-shadow:inset 0 0 0 1px rgba(108,142,232,.35)}
.vrow input{accent-color:var(--teal);margin:0} .vrow span{flex:1}
.vplay{width:30px;height:30px;border-radius:50%;border:0;background:var(--teal-l);color:var(--teal);display:grid;place-items:center;flex:none;transition:background .2s}
.vplay:hover{background:#cfe6e3}
.vplay.loading{background:var(--surf);color:var(--muted);animation:ping 1s infinite} .vplay.playing{background:var(--gold);color:var(--ink)}

/* ================= Live AI team: virtual office ================= */
body[data-tab=team] main{max-width:1320px}
.cc-hero{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:16px 24px;margin:0 0 22px}
.eyebrow{display:inline-flex;align-items:center;flex-wrap:wrap;gap:8px;font-size:11.5px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--teal)}
.eyebrow .sep{width:1px;height:12px;background:var(--line2)}
.tag-demo{letter-spacing:.06em;font-size:10px;font-weight:700;color:var(--gold-d);background:var(--gold-l);border:1px solid rgba(232,96,106,.18);padding:3px 8px;border-radius:99px}
.live-dot{width:8px;height:8px;border-radius:50%;background:#6c8ee8;animation:ping 1.8s infinite;flex:none}
.live-dot.paused{background:var(--gold);animation:none}
.cc-hero h1{font-family:var(--serif);font-size:clamp(30px,5vw,46px);line-height:1.08;font-weight:700;letter-spacing:-.015em;margin:12px 0 8px}
.grad{color:var(--teal)}
#ccBiz{margin:0;color:var(--muted);font-size:15.5px;line-height:1.5}
.cc-ctl{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.seg{display:inline-flex;gap:2px;background:var(--surf);border:1px solid var(--line);border-radius:12px;padding:3px}
.seg button{display:inline-flex;align-items:center;gap:6px;border:0;background:none;border-radius:9px;padding:7px 12px;font-size:13px;font-weight:500;color:var(--muted);transition:background .2s,color .2s,box-shadow .2s}
.seg button:hover{color:var(--ink)}
.seg button.on{background:#fff;color:var(--ink);font-weight:600;box-shadow:var(--sh-1),inset 0 0 0 1px var(--line)}
.seg button.on .i{color:var(--teal)}
.seg-sm button{padding:7px 10px;font-variant-numeric:tabular-nums}
.pause-btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line2);background:#fff;border-radius:12px;padding:9px 13px;font-size:13px;font-weight:600;color:var(--ink2);box-shadow:var(--sh-1)}
.pause-btn:hover{background:var(--paper)}
.pause-btn.on{color:var(--gold-d);border-color:rgba(232,96,106,.3);background:var(--gold-ll)}
.cc-plan{display:flex;align-items:center;justify-content:space-between;gap:12px 20px;flex-wrap:wrap;margin-bottom:16px;padding:10px 12px 10px 10px;border-radius:var(--r-lg);background:#fff;border:1px solid var(--line);box-shadow:var(--sh-1)}
.cc-roster{display:flex;gap:6px;overflow-x:auto;scrollbar-width:none;min-width:0;max-width:100%}
.cc-roster::-webkit-scrollbar{display:none}
.ro{flex:none;display:flex;align-items:center;gap:8px;border:1px dashed var(--line2);background:transparent;border-radius:12px;padding:5px 12px 5px 5px;transition:all .3s var(--ease);text-align:left}
.ro .ava{width:30px;height:30px;border-radius:9px;filter:grayscale(1);opacity:.55;transition:all .3s}
.ro-t{display:flex;flex-direction:column;line-height:1.2} .ro-t b{font-size:12.5px;font-weight:600;color:var(--ink2)} .ro-t small{font-size:11px;color:var(--dim)}
.ro.on{border-style:solid;border-color:color-mix(in srgb,var(--ac) 22%,transparent);background:color-mix(in srgb,var(--ac) 5%,#fff)}
.ro.on .ava{filter:none;opacity:1} .ro.on .ro-t b{color:var(--ink)} .ro.on .ro-t small{color:var(--muted)}
.ro:not(.on):hover{border-color:color-mix(in srgb,var(--ac) 50%,transparent)} .ro:not(.on) .ro-t small{color:var(--ac);font-weight:600}
.ro[aria-disabled=true]{cursor:default}
.cc-cost{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:13px;color:var(--muted);padding-right:6px}
.cc-cost b{font-size:17px;font-weight:700;color:var(--ink);letter-spacing:-.01em} .cc-cost .cost-k{color:var(--muted)}
.cc-cost s{color:var(--dim);font-size:14px}
.cc-upsell{display:inline-flex;align-items:center;gap:6px;border:0;background:var(--gold);color:var(--ink);font-weight:700;font-size:12.5px;border-radius:99px;padding:8px 14px;box-shadow:0 8px 18px -10px rgba(232,96,106,.6)}
/* KPIs */
.cc-kpis{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:0 0 18px}
.cck{position:relative;padding:14px 16px 10px;border-radius:var(--r);background:#fff;border:1px solid var(--line);transition:opacity .3s;overflow:hidden;box-shadow:var(--sh-1);min-width:0}
.cck:last-child{grid-column:1/-1}
.ck-top{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis} .ck-top .i{color:var(--teal)}
.cck b{display:block;font-size:28px;font-weight:700;letter-spacing:-.03em;margin:8px 0 6px;font-variant-numeric:tabular-nums;line-height:1;color:var(--ink)}
.ck-spark{display:block;width:100%;height:26px}
.cck[data-kk=rev]{border-color:rgba(232,96,106,.2);background:linear-gradient(160deg,var(--gold-ll),#fff 70%)}
.cck[data-kk=rev] .ck-top .i{color:var(--gold-d)}
.cck[data-kk=rev] b{color:var(--gold-d)}
.cck.dim{opacity:.45}
.bump{animation:bump .6s var(--ease)}
@keyframes bump{35%{color:var(--teal);transform:translateY(-1px)}}
/* layout */
.cc-main{display:grid;gap:18px}
.cc-panels{display:grid;gap:18px}
/* employee card */
.ap{position:relative;padding:20px;border-radius:var(--r-lg);display:flex;flex-direction:column;gap:14px;min-width:0;overflow:hidden;isolation:isolate;
  background:#fff;border:1px solid var(--line);box-shadow:var(--sh-2);transition:border-color .4s,box-shadow .4s}
.ap::before{content:"";position:absolute;left:0;right:0;top:0;height:3px;background:var(--ac);opacity:.9}
.ap[data-s=working]{box-shadow:var(--sh-3)}
.ap-head{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.ava{position:relative;width:34px;height:34px;border-radius:10px;display:grid;place-items:center;flex:none;color:var(--ac);
  background:color-mix(in srgb,var(--ac) 11%,#fff);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--ac) 20%,transparent)}
.ap-head .ava{width:48px;height:48px;border-radius:14px;color:#fff;background:linear-gradient(145deg,color-mix(in srgb,var(--ac) 82%,#fff),var(--ac));box-shadow:0 8px 18px -10px var(--ac),inset 0 1px 0 rgba(255,255,255,.25)}
.ap-head .ava::after{content:"";position:absolute;right:-3px;bottom:-3px;width:12px;height:12px;border-radius:50%;background:#6c8ee8;border:2.5px solid #fff}
.ap.off .ap-head .ava::after{background:var(--dim)}
.ap-name{min-width:0;flex:1} .ap-name b{display:block;font-size:17px;font-weight:700;letter-spacing:-.01em;color:var(--ink)}
.ap-name small{display:block;color:var(--muted);font-size:12.5px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ap-job{margin:-4px 0 0;font-size:14px;line-height:1.5;color:var(--ink2)}
.status{display:inline-flex;align-items:center;gap:7px;font-size:12px;font-weight:600;border-radius:99px;padding:5px 11px;background:var(--surf);color:var(--muted);transition:all .3s;white-space:nowrap;max-width:100%}
.status i{width:7px;height:7px;border-radius:50%;background:var(--dim);flex:none} .status em{font-style:normal;overflow:hidden;text-overflow:ellipsis}
.status[data-s=idle]{color:var(--teal);background:var(--teal-ll)} .status[data-s=idle] i{background:#6c8ee8}
.status[data-s=working]{color:var(--ok);background:var(--ok-l)} .status[data-s=working] i{background:#6c8ee8;animation:ping 1.4s infinite}
.status[data-s=paused]{color:var(--gold-d);background:var(--gold-ll)} .status[data-s=paused] i{background:var(--gold)}
.ap-base{font-size:10.5px;font-weight:700;letter-spacing:.04em;color:var(--gold-d);background:var(--gold-l);border-radius:99px;padding:4px 9px}
.sw{position:relative;width:40px;height:24px;flex:none;cursor:pointer}
.sw input{opacity:0;width:0;height:0;position:absolute}
.sw span{position:absolute;inset:0;background:#cfd3df;border-radius:99px;transition:background .25s}
.sw span::after{content:"";position:absolute;width:18px;height:18px;left:3px;top:3px;background:#fff;border-radius:50%;transition:transform .3s var(--ease);box-shadow:0 1px 3px rgba(28,32,48,.3)}
.sw input:checked+span{background:var(--ac)} .sw input:checked+span::after{transform:translateX(16px)}
.sw input:focus-visible+span{outline:2px solid var(--teal);outline-offset:2px}
.ap-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:12px 0}
.ap-stats div{padding:0 14px;border-left:1px solid var(--line);min-width:0}
.ap-stats div:first-child{border-left:0}
.ap-stats b{display:block;font-size:20px;font-weight:700;letter-spacing:-.02em;font-variant-numeric:tabular-nums;line-height:1.1;color:var(--ink)}
.ap-stats span{display:block;font-size:11.5px;color:var(--muted);line-height:1.3;margin-top:4px}
.ap-widget{flex:1;display:flex;flex-direction:column;gap:10px;min-height:0}
.ap-feed{list-style:none;margin:0;padding:0;min-height:99px}
.ap-feed li{display:flex;justify-content:space-between;gap:12px;font-size:13px;line-height:1.35;padding:9px 0;border-top:1px solid var(--line);color:var(--ink2);animation:slidein .5s var(--ease)}
.ap-feed li span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ap-feed li time,.cc-tl time{flex:none;color:var(--dim);font-size:11.5px;font-variant-numeric:tabular-nums;white-space:nowrap}
@keyframes slidein{from{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}
.ap-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;padding-top:14px;border-top:1px solid var(--line);margin-top:auto}
.ap-foot .ex{font-size:11px;font-weight:600;letter-spacing:.04em;color:var(--dim);display:inline-flex;align-items:center;gap:5px}
.ap-act{display:inline-flex;align-items:center;gap:7px;border:1px solid color-mix(in srgb,var(--ac) 28%,transparent);background:color-mix(in srgb,var(--ac) 7%,#fff);color:var(--ac);font-weight:700;font-size:13.5px;border-radius:10px;padding:9px 14px;text-decoration:none;transition:background .2s,transform .2s}
.ap-act:hover{background:color-mix(in srgb,var(--ac) 13%,#fff);transform:translateY(-1px)}
.ap-act.solid{background:var(--ac);color:#fff;border-color:transparent;box-shadow:0 8px 18px -10px var(--ac)}
.ap-act.solid:hover{background:color-mix(in srgb,var(--ac) 88%,#000)}
/* locked / inactive */
.ap-off{position:absolute;inset:0;display:none;flex-direction:column;align-items:center;justify-content:center;gap:10px;text-align:center;padding:110px 24px 24px;z-index:2;
  background:linear-gradient(180deg,rgba(255,255,255,.55),rgba(236,238,245,.94) 40%);-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}
.ap-off .lock{width:48px;height:48px;border-radius:50%;display:grid;place-items:center;color:var(--ac);background:color-mix(in srgb,var(--ac) 10%,#fff);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--ac) 25%,transparent)}
.ap-off p{margin:4px 0 0;font-size:16px;color:var(--ink)} .ap-off small{color:var(--muted);font-size:13px;max-width:340px;line-height:1.5} .ap-off .nb{color:var(--dim);font-size:11.5px}
.add-agent{display:inline-flex;align-items:center;gap:6px;border:0;background:var(--ac);color:#fff;font-weight:700;border-radius:12px;padding:11px 18px;font-size:14px;margin-top:4px;box-shadow:0 12px 24px -12px var(--ac);transition:transform .2s var(--ease)}
.add-agent:hover{transform:translateY(-1px)}
.ap.off>:not(.ap-off):not(.ap-head){filter:grayscale(.9);opacity:.25}
.ap.off .ap-off{display:flex}
.ap.off .ap-head{position:relative;z-index:3} .ap.off .ap-head .ava{filter:grayscale(.5);opacity:.75}
.ap.off .status{display:none}
/* receptionist: live call */
.callbox{border-radius:var(--r);padding:14px 16px;background:var(--paper);border:1px solid var(--line);flex:1;display:flex;flex-direction:column}
.cb-head{display:flex;align-items:center;gap:10px}
.cb-ava{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;flex:none;background:#fff;color:var(--muted);font-size:12px;font-weight:700;box-shadow:inset 0 0 0 1px var(--line2);transition:background .3s,color .3s}
.cb-who{min-width:0;flex:1} .cb-who b{display:block;font-size:14px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis} .cb-who small{display:block;font-size:12px;color:var(--muted)}
.cb-timer{font-size:12.5px;font-weight:700;color:var(--teal);font-variant-numeric:tabular-nums}
.callbox.ringing .cb-ava{background:var(--gold-l);color:var(--gold-d);animation:ringpulse 1s infinite}
@keyframes ringpulse{0%{box-shadow:0 0 0 0 rgba(232,96,106,.6)}100%{box-shadow:0 0 0 10px rgba(232,96,106,0)}}
.callbox.oncall .cb-ava{background:var(--teal);color:#fff;box-shadow:none}
.wave{display:flex;align-items:center;gap:3px;height:32px;margin:14px 0 10px}
.wave i{flex:1;height:100%;border-radius:2px;background:var(--teal);transform:scaleY(.08);transform-origin:center;opacity:.35;transition:transform .4s var(--ease),opacity .4s}
.callbox.ringing .wave i{animation:wv .5s ease-in-out infinite alternate;animation-delay:var(--d);--amp:.22;opacity:.7;background:var(--gold)}
.callbox.oncall .wave i{animation:wv .9s ease-in-out infinite alternate;animation-delay:calc(var(--d) * -1);--amp:var(--h);opacity:.85}
.callbox.ai-talk .wave i{background:linear-gradient(180deg,var(--gold),var(--teal))}
@keyframes wv{from{transform:scaleY(.1)}to{transform:scaleY(var(--amp))}}
.cb-lines{display:flex;flex-direction:column;gap:8px;min-height:128px}
.cb-l{margin:0;font-size:13.5px;line-height:1.45;animation:slidein .35s var(--ease)}
.cb-l span{display:block;font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--dim);margin-bottom:1px}
.cb-l q{quotes:none;color:var(--ink2)} .cb-l.ai q{color:var(--ink)} .cb-l.ai span{color:var(--teal)}
.callbox.oncall .cb-l:last-child q::after,.rv-reply.typing-on p::after{content:"";display:inline-block;width:2px;height:1em;margin-left:2px;vertical-align:-.15em;background:var(--teal);animation:caret 1s steps(2) infinite}
@keyframes caret{50%{opacity:0}}
/* reviews */
.revbox{border-radius:var(--r);padding:14px 16px;background:var(--paper);border:1px solid var(--line);display:flex;flex-direction:column;gap:8px;flex:1}
.rv-top{display:flex;align-items:center;gap:10px}
.rv-ava{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;flex:none;font-size:11.5px;font-weight:700;color:var(--gold-d);background:var(--gold-l)}
.rv-top b{display:block;font-size:14px;font-weight:600} .rv-top small{color:var(--muted);font-size:12px}
.g-badge{margin-left:auto;width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#fff;box-shadow:var(--sh-1),inset 0 0 0 1px var(--line)}
.stars{display:flex;gap:2px}
.rv-text{margin:0;font-size:13.5px;line-height:1.5;color:var(--ink);display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.rv-reply{border-left:3px solid var(--gold);padding:8px 12px;background:var(--gold-ll);border-radius:0 10px 10px 0;animation:slidein .35s var(--ease)}
.rv-reply small{display:flex;align-items:center;gap:5px;font-size:10.5px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--gold-d)}
.rv-reply p{margin:4px 0 0;font-size:13px;line-height:1.5;color:#4a3a1a;min-height:1.5em}
.trend{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:2px 2px 0}
.trend b{display:block;font-size:22px;font-weight:700;letter-spacing:-.02em} .trend small{display:block;font-size:12px;color:var(--muted)}
.trend svg{width:150px;height:34px;flex:none}
.fadein{animation:fadein .5s var(--ease)}
@keyframes fadein{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
/* facebook post (light, like the real feed) */
.fbpost{border-radius:var(--r);overflow:hidden;background:#fff;border:1px solid var(--line);flex:1;display:flex;flex-direction:column;box-shadow:var(--sh-1)}
.fb-top{display:flex;align-items:center;gap:10px;padding:12px 12px 8px}
.fb-av{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;flex:none;font-size:12px;font-weight:700;color:#fff;background:linear-gradient(135deg,#e8606a,#d6454f)}
.fb-top b{display:block;font-size:13.5px;font-weight:600} .fb-top small{font-size:12px;color:var(--muted)}
.fb-top small.sched{color:var(--gold-d);font-weight:600} .fb-top small.pub{color:var(--ok);font-weight:600}
.fb-f{margin-left:auto;display:grid}
.fb-cap{margin:0;padding:0 12px 10px;font-size:13px;line-height:1.45;min-height:58px;color:var(--ink)}
.fb-img{position:relative;height:124px;display:flex;align-items:center;gap:14px;padding:0 20px;color:#fff;background:#0a0a0a;transition:background .6s;overflow:hidden}
.fb-img::after{content:"";position:absolute;inset:0;background:radial-gradient(260px 140px at 85% 10%,rgba(255,255,255,.22),transparent 70%),linear-gradient(180deg,transparent 40%,rgba(0,0,0,.18))}
.fb-ill{position:relative;z-index:1;width:62px;height:62px;border-radius:18px;display:grid;place-items:center;flex:none;background:rgba(255,255,255,.18);box-shadow:inset 0 0 0 1px rgba(255,255,255,.35)}
.fb-img>div{position:relative;z-index:1;min-width:0} .fb-img b{display:block;font-size:18px;font-weight:700;letter-spacing:-.01em;text-shadow:0 2px 10px rgba(0,0,0,.2)} .fb-img small{font-size:11.5px;opacity:.9}
.fb-react{display:flex;justify-content:space-between;align-items:center;padding:8px 12px;font-size:12px;color:var(--muted)}
.rx{display:inline-flex;align-items:center} .rx b{margin-left:6px;color:var(--ink2);font-weight:500}
.rx i{width:18px;height:18px;border-radius:50%;display:grid;place-items:center;color:#fff;border:2px solid #fff} .rx-l{background:#1877f2} .rx-h{background:#f33e58;margin-left:-5px}
.fb-react b{font-weight:500}
.fb-act{display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid var(--line);margin:0 12px;margin-top:auto}
.fb-act span{display:flex;align-items:center;justify-content:center;gap:6px;padding:9px 0;font-size:12.5px;font-weight:500;color:var(--muted)}
/* sales kanban */
.pipe{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:10px;overflow-x:auto;scroll-snap-type:x proximity;scrollbar-width:none;margin:0 -20px;padding:0 20px}
.pipe::-webkit-scrollbar{display:none}
.pcol{scroll-snap-align:start;background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:10px;min-height:230px;min-width:0}
.pc-head{display:flex;align-items:center;gap:7px;font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);padding:2px 2px 10px}
.pc-head i{width:7px;height:7px;border-radius:50%;background:#94a3b8}
.pcol[data-col="1"] .pc-head i{background:#3b5ea8} .pcol[data-col="2"] .pc-head i{background:var(--gold)} .pcol[data-col="3"] .pc-head i{background:#6c8ee8}
.pc-head span{margin-left:auto;background:#fff;box-shadow:inset 0 0 0 1px var(--line);border-radius:99px;padding:1px 8px;color:var(--ink2);letter-spacing:0;font-variant-numeric:tabular-nums}
.pc-body{display:flex;flex-direction:column;gap:8px}
.lead{background:#fff;border:1px solid var(--line);border-radius:12px;padding:10px;min-width:0;will-change:transform;box-shadow:var(--sh-1)}
.l-top{display:flex;align-items:center;gap:8px;min-width:0}
.l-ava{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;flex:none;font-size:9.5px;font-weight:700;color:var(--ac-sales);background:#eef0f7}
.lead b{font-size:12.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.lead small{display:block;color:var(--muted);font-size:11.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:5px 0 7px}
.l-foot{display:flex;align-items:center;justify-content:space-between;gap:6px}
.pc-more{font-size:11.5px;font-weight:600;color:var(--muted);text-align:center;padding:6px;border:1px dashed var(--line2,var(--line));border-radius:10px;background:rgba(255,255,255,.6)}
.lead .src{font-size:10.5px;font-weight:600;color:var(--ac-sales);background:#f3f4f9;border-radius:99px;padding:1px 8px;white-space:nowrap}
.lead em{font-style:normal;font-weight:700;font-size:12px;font-variant-numeric:tabular-nums;color:var(--ink)}
.lead.won{border-color:rgba(108,142,232,.25);background:#f3f6fd} .lead.won em{color:var(--ok)} .lead.won .l-ava{background:var(--ok-l);color:var(--ok)}
.lead.enter{animation:fadein .5s var(--ease)}
.pipe-note{display:flex;gap:8px 20px;flex-wrap:wrap;font-size:12.5px;color:var(--muted)} .pipe-note b{color:var(--ink);font-weight:700;font-variant-numeric:tabular-nums} .pipe-note .muted{color:var(--dim);margin-left:auto}
/* website */
.webbox{display:flex;gap:18px;align-items:center;border-radius:var(--r);padding:16px;background:var(--paper);border:1px solid var(--line)}
.ws-pages{flex:1;display:flex;flex-direction:column;justify-content:center;gap:8px;border-radius:var(--r);padding:12px 16px;background:var(--paper);border:1px solid var(--line)}
.wp-h{display:flex;justify-content:space-between;font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:700}
.wp{display:grid;grid-template-columns:8px 1fr 34% 56px;align-items:center;gap:10px;font-size:12.5px;color:var(--ink2)}
.wp i{width:7px;height:7px;border-radius:50%;background:#6c8ee8}
.wp-bar{display:block;height:5px;border-radius:5px;background:var(--surf2);overflow:hidden}
.wp-bar u{display:block;height:100%;width:0;border-radius:5px;background:var(--ac-website);transition:width .8s ease}
.wp b{text-align:right;font-variant-numeric:tabular-nums;font-weight:600;color:var(--ink)}
.gauge{position:relative;width:128px;flex:none;text-align:center}
.gauge svg{display:block;width:128px;height:72px}
.g-bg,.g-fg{fill:none;stroke-width:9;stroke-linecap:round}
.g-bg{stroke:var(--surf2)} .g-fg{stroke:#6c8ee8;stroke-dasharray:97 100;transition:stroke-dasharray .8s var(--ease)}
.gauge b{position:absolute;left:0;right:0;top:30px;font-size:28px;font-weight:700;letter-spacing:-.03em;font-variant-numeric:tabular-nums;color:var(--ink)}
.gauge small{display:block;font-size:11.5px;color:var(--muted);margin-top:2px}
.ws-right{flex:1;min-width:0;display:flex;flex-direction:column;gap:8px}
.ws-row{display:flex;justify-content:space-between;align-items:flex-end;gap:10px}
.ws-row b{display:block;font-size:18px;font-weight:700;font-variant-numeric:tabular-nums} .ws-row small{display:block;font-size:11.5px;color:var(--muted)}
.ws-ms{text-align:right} .ws-ms b{color:var(--ac-website)}
.ws-spark{display:block;width:100%;height:40px}
.ws-last{display:flex;align-items:center;gap:6px;margin:0;font-size:12.5px;color:var(--ok);font-weight:600;min-width:0}
.ws-last span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ws-right>small{font-size:12px} .ws-right>small b{color:var(--ink2)}
/* activity timeline */
.cc-tl{padding:20px;min-width:0}
.tl-head b{display:block;font-size:16px;font-weight:700} .tl-head small{color:var(--muted);font-size:12.5px}
.cc-tl ul{list-style:none;margin:12px 0 0;padding:0;max-height:520px;overflow:hidden;-webkit-mask-image:linear-gradient(#000 84%,transparent);mask-image:linear-gradient(#000 84%,transparent)}
.cc-tl li{display:grid;grid-template-columns:30px minmax(0,1fr) auto;gap:10px;align-items:start;padding:11px 0;border-top:1px solid var(--line);animation:slidein .5s var(--ease)}
.cc-tl li:first-child{border-top:0}
.cc-tl li .ava{width:30px;height:30px;border-radius:9px}
.cc-tl li p{margin:0;font-size:13px;line-height:1.45;color:var(--ink)}
.cc-tl li small{display:block;font-size:11.5px;color:var(--dim);margin-top:2px} .cc-tl li small b{color:var(--ac);font-weight:600}
@media (min-width:640px){
  .cc-kpis{grid-template-columns:repeat(5,minmax(0,1fr))}
  .cck:last-child{grid-column:auto}
}
@media (min-width:820px){
  .cc-panels{grid-template-columns:repeat(2,minmax(0,1fr))}
  .ap-sales{grid-column:1/-1}
  .pipe{grid-template-columns:repeat(4,minmax(0,1fr));overflow:visible;margin:0;padding:0}
}
@media (min-width:1200px){
  .cc-main{grid-template-columns:minmax(0,1fr) 330px;align-items:start}
  .cc-tl{position:sticky;top:84px} .cc-tl ul{max-height:calc(100vh - 170px)}
}
@media (max-width:520px){
  main{padding:20px 14px 8px}
  .cc-hero{align-items:flex-start}
  .cc-ctl{width:100%}
  .ap{padding:16px} .pipe{margin:0 -16px;padding:0 16px}
  .ap-head{flex-wrap:wrap;row-gap:10px} .ap-head .ap-name{flex:1 1 calc(100% - 130px)} .ap-head .status{order:9;margin-left:60px;max-width:calc(100% - 60px)} .ap-head .status em{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .ap-foot{flex-direction:column;align-items:stretch} .ap-act{justify-content:center}
  .ap-stats div{padding:0 8px} .ap-stats b{font-size:18px} .ap-stats span{font-size:10.5px}
  .webbox{flex-direction:column;align-items:stretch} .gauge{margin:0 auto}
  .cc-plan{padding:10px} .cc-cost{width:100%}
  .cc-roster{-webkit-mask-image:linear-gradient(90deg,#000 85%,transparent);mask-image:linear-gradient(90deg,#000 85%,transparent)}
  .cc-tl ul{max-height:440px}
  .brand-text{display:none}
  .wp{grid-template-columns:8px 1fr 28% 56px}
  .stat-card{flex-direction:column;align-items:flex-start;gap:6px}
}

/* ---------- desktop shell ---------- */
@media (min-width:860px){
  body{padding-bottom:0}
  .tabs{position:sticky;top:64px;bottom:auto;display:flex;justify-content:center;gap:4px;border:0;border-bottom:1px solid var(--line);padding:8px;background:rgba(236,238,245,.9);box-shadow:none}
  .tabs button{flex-direction:row;font-size:13.5px;padding:8px 14px;gap:7px;color:var(--muted);font-weight:500}
  .tabs button span{width:auto;height:auto;background:none!important}
  .tabs button:hover{color:var(--ink);background:rgba(28,32,48,.04)}
  .tabs button.active{background:#fff;color:var(--teal);font-weight:600;box-shadow:var(--sh-1),inset 0 0 0 1px var(--line)}
  .call-grid{grid-template-columns:minmax(0,1.55fr) minmax(280px,1fr)}
  .ticket{position:sticky;top:140px}
  .sms-grid{grid-template-columns:auto 1fr;align-items:start;justify-items:start}
  .kpis{grid-template-columns:repeat(5,1fr)}
  .dash-cols{grid-template-columns:1.4fr 1fr}
  .agents{grid-template-columns:repeat(3,1fr)} .trust{grid-template-columns:repeat(3,1fr)}
  .team{grid-template-columns:repeat(3,1fr)}
  .msgs{max-height:60vh}
  .prog{display:none}
}
@media (min-width:1180px){
  .tabs{position:fixed;top:12px;left:50%;transform:translateX(-50%);z-index:50;border:1px solid var(--line);border-radius:14px;padding:4px;background:var(--surf)}
  .tabs button{border-radius:10px}
  .ticket{position:sticky;top:90px}
  .cc-tl{top:84px}
}
@media (min-width:640px){#voiceList{grid-template-columns:1fr 1fr}}
@media (prefers-reduced-motion:reduce){*,*::before,*::after{animation:none!important;transition:none!important} .callbox.oncall .wave i{transform:scaleY(var(--h))}}

/* ======================================================================
   CRM "customer journey" layer (Dribbble ref: soft lavender canvas, big panels,
   white inner cards, circular outlined buttons, black active pills).
   ====================================================================== */
body{background:var(--canvas);background-attachment:fixed}
body.dusk{--canvas:radial-gradient(1200px 700px at 85% -10%,rgba(160,172,214,.5),transparent 60%),linear-gradient(180deg,#cdd2e1,#bcc3d6);--bg:#cdd2e1}
h1,h2,h3,.intro h1,.dash-head h1{font-family:Manrope,ui-sans-serif,sans-serif;font-weight:800;letter-spacing:-.03em}
a{color:var(--blue-d)}
:focus-visible{outline:2px solid var(--blue);outline-offset:2px}
.glass{background:var(--panel);border:1px solid rgba(255,255,255,.9);border-radius:24px;box-shadow:var(--sh-2)}
.primary-btn,.call-btn{background:#0a0a0a;box-shadow:0 12px 26px -14px rgba(0,0,0,.55);border-radius:99px}
.primary-btn:hover,.call-btn:hover{background:#2b2e36}
.ghost-btn{border-radius:99px;background:#fff}

/* round outlined icon button */
.rb{position:relative;flex:none;width:40px;height:40px;border-radius:50%;display:inline-grid;place-items:center;padding:0;background:transparent;border:1px solid rgba(28,32,48,.16);color:var(--ink);transition:background .2s,border-color .2s,color .2s,transform .2s}
.rb:hover{background:#fff;border-color:rgba(28,32,48,.24)}
.rb.active,.rb[aria-pressed=true]{background:#0a0a0a;border-color:#0a0a0a;color:#fff}
.rb.sm{width:30px;height:30px;color:var(--ink2)}
.rb>span{display:grid}
.rb.tip::after{content:attr(data-tip);position:absolute;top:calc(100% + 8px);right:0;white-space:nowrap;font-size:11.5px;font-weight:600;color:#fff;background:#0a0a0a;border-radius:99px;padding:5px 10px;z-index:9;animation:fade .2s}
.red-dot{position:absolute;top:8px;right:9px;width:7px;height:7px;border-radius:50%;background:var(--coral);border:1.5px solid #fff}

/* header */
.shell-head{height:72px;padding:0 20px;background:rgba(232,234,241,.72);border-bottom:0}
body.dusk .shell-head{background:rgba(205,210,225,.75)}
.brand-text{border-left-color:rgba(28,32,48,.14)}
.pill-demo{color:var(--coral);background:var(--coral-l);border-color:rgba(232,96,106,.22)}
.hd-actions{display:flex;align-items:center;gap:8px;margin-left:8px}
.icon-btn.rb{width:40px;height:40px;border-radius:50%;border:1px solid rgba(28,32,48,.16)}
.icon-btn.rb svg{width:18px;height:18px}
.hd-av{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:#0a0a0a;color:#fff;font-size:12px;font-weight:800;letter-spacing:.02em;border:2px solid #fff;box-shadow:var(--sh-2)}
@media (max-width:639px){ .hd-b[data-go=sms],.hd-av{display:none} .hd-actions{gap:6px} .shell-head{gap:8px;padding:0 12px} }

/* tabs: phone bottom bar / tablet row / desktop centered pills */
.tabs{background:rgba(244,245,250,.94)}
.tabs button.active{color:var(--ink)} .tabs button.active span{background:#0a0a0a;color:#fff}
@media (min-width:860px){
  .tabs{top:72px;background:rgba(232,234,241,.85);border-bottom:0}
  .tabs button{border-radius:99px;padding:9px 16px}
  .tabs button.active{background:#0a0a0a;color:#fff;box-shadow:none}
}
@media (min-width:1024px){
  .tabs{position:fixed;top:14px;left:50%;transform:translateX(-50%);z-index:50;background:transparent;border:0;padding:0;gap:2px;box-shadow:none;-webkit-backdrop-filter:none;backdrop-filter:none}
  .tabs button{font-size:14px;font-weight:600;color:var(--ink2);padding:11px 18px}
  .tabs button>span{display:none!important}
  .tabs button:hover{background:rgba(255,255,255,.55)}
  .tabs button.active{background:#0a0a0a;color:#fff}
}

/* left icon rail */
.rail{display:none}
@media (min-width:1024px){
  .rail{position:fixed;z-index:39;left:20px;top:88px;bottom:20px;display:flex;flex-direction:column;align-items:center;gap:10px}
  .rail .rb{width:44px;height:44px;background:rgba(255,255,255,.35)}
  .rail .rb.active,.rail .rb[aria-pressed=true]{background:#0a0a0a;color:#fff}
  .rail-sp{flex:1}
  main{max-width:none;margin:0;padding:10px 28px 8px 92px}
  .shell-foot{padding-left:92px}
}

/* page title */
.cc-hero{margin:0 0 18px;align-items:flex-end}
.cc-hero h1{font-family:Manrope,sans-serif;font-size:clamp(30px,4.2vw,44px);font-weight:800;letter-spacing:-.035em;margin:10px 0 6px;color:#0a0a0a}
.cc-hero p{color:var(--muted);font-size:14px;margin:0}
.eyebrow{color:var(--muted);letter-spacing:.08em}
.tag-demo{color:var(--coral)!important;background:var(--coral-l)!important;border-color:rgba(232,96,106,.2)!important}
.seg{background:rgba(255,255,255,.45);border:1px solid rgba(28,32,48,.1);border-radius:99px;padding:3px}
.seg button{border-radius:99px;padding:8px 13px;color:var(--ink2)}
.seg button.on{background:#0a0a0a;color:#fff;box-shadow:none} .seg button.on .i{color:#fff}
.pause-btn{border-radius:99px;background:rgba(255,255,255,.6);border-color:rgba(28,32,48,.14);padding:9px 15px}
.pause-btn.on{color:#fff;background:var(--coral);border-color:var(--coral)}

/* big panels */
.panel{position:relative;margin:0 0 20px;padding:22px 24px 24px;border-radius:var(--r-xl);background:rgba(244,245,250,.6);border:1px solid rgba(255,255,255,.75);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.8),0 24px 60px -40px rgba(40,48,90,.4)}
.panel-h{display:flex;align-items:center;gap:12px;min-height:44px;margin:0 0 18px}
.ph-t{min-width:0} .ph-t h2{margin:0;font-size:18px;font-weight:800;letter-spacing:-.02em} .ph-t small{display:block;margin-top:2px;font-size:12px;color:var(--dim)}
.ph-btns{display:flex;gap:8px;margin-left:auto}

/* avatar row in a cutout on the journey panel */
.jr-head{min-height:62px}
.jr-notch{position:absolute;z-index:2;top:-23px;left:0;right:0;margin:0 auto;width:max-content;padding:10px 18px 10px;border-radius:0 0 30px 30px;background:var(--canvas);background-attachment:fixed}
.jr-notch::before,.jr-notch::after{content:"";position:absolute;top:0;width:28px;height:28px;background:var(--canvas);background-attachment:fixed}
.jr-notch::before{left:-27px;-webkit-mask:radial-gradient(circle at 0 100%,transparent 27.5px,#000 28px);mask:radial-gradient(circle at 0 100%,transparent 27.5px,#000 28px)}
.jr-notch::after{right:-27px;-webkit-mask:radial-gradient(circle at 100% 100%,transparent 27.5px,#000 28px);mask:radial-gradient(circle at 100% 100%,transparent 27.5px,#000 28px)}
.cc-roster{display:flex;gap:10px;overflow:visible}
.cc-roster .ro,.cc-roster .ro.on,.cc-roster .ro:not(.on):hover{display:flex;flex-direction:column;align-items:center;gap:7px;border:0;background:none;padding:0;border-radius:0;transition:transform .2s;box-shadow:none}
.ro:hover{transform:translateY(-2px)}
.ro-av{position:relative;width:46px;height:46px;border-radius:50%;display:grid;place-items:center;background:#fff;color:#0a0a0a;border:2px solid #fff;box-shadow:0 6px 16px -10px rgba(40,48,90,.5)}
.ro:not(.on) .ro-av{background:transparent;border:1.5px dashed rgba(28,32,48,.25);color:var(--dim);box-shadow:none}
.ro-b{position:absolute;left:50%;bottom:-7px;transform:translateX(-50%);min-width:19px;height:19px;padding:0 5px;border-radius:99px;display:grid;place-items:center;font-style:normal;font-size:10px;font-weight:800;color:#fff;background:var(--blue);border:2px solid #fff;font-variant-numeric:tabular-nums}
.ro-b.c{background:var(--coral)}
.ro:not(.on) .ro-b{background:#fff;color:#0a0a0a;border:1px solid rgba(28,32,48,.18)}
.ro-t{display:block;font-size:10.5px;font-weight:700;color:var(--ink2);line-height:1}
.ro:not(.on) .ro-t{color:var(--dim)}

/* journey flow */
.jr-flow{--jg:24px;--cp:10px;position:relative;z-index:1;display:grid;grid-template-columns:repeat(4,minmax(0,1fr)) minmax(0,1fr);gap:0 var(--jg);counter-reset:step}
.jr-col{display:flex;flex-direction:column;gap:14px;min-width:0}
.jr-card{flex:1;display:flex;flex-direction:column;gap:6px;padding:var(--cp);border-radius:22px;background:#f7f8fb;border:1px solid rgba(255,255,255,.95);box-shadow:var(--sh-2);min-height:calc(4 * 58px + 3 * 6px + 2 * var(--cp))}
.jr-row{position:relative;display:flex;align-items:center;gap:9px;height:58px;padding:0 8px;border-radius:14px;flex:none}
.jr-row.s-act{background:#fff;box-shadow:0 1px 2px rgba(28,32,48,.05)}
.jr-av,.jr-plus{width:32px;height:32px;border-radius:50%;flex:none;display:grid;place-items:center;font-size:11px;font-weight:800;color:#0a0a0a;background:#e3e7f3}
.jr-row.s-act .jr-av{background:#0a0a0a;color:#fff}
.jr-plus{background:transparent;border:1px solid rgba(28,32,48,.16);color:var(--dim)}
.jr-tx{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}
.jr-tx b{font-size:12.5px;line-height:1.3;font-weight:600;color:var(--muted);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.jr-tx small{font-size:10.5px;color:var(--dim);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.jr-row.s-act .jr-tx b{color:#0a0a0a;font-weight:800}
.jr-row.s-pend .jr-tx b{color:var(--dim);font-weight:500}
.jr-ck{display:grid;color:#0a0a0a}
.jr-dots{display:grid;color:#0a0a0a;animation:blink 1.2s infinite}
@keyframes blink{50%{opacity:.35}}
/* connectors between columns: blue solid = handed off, coral dashed = working now */
.jr-row.ln-done::after,.jr-row.ln-act::after{content:"";position:absolute;z-index:2;pointer-events:none;left:100%;top:calc(50% - 4px);height:8px;width:calc(2 * var(--cp) + var(--jg) + 2px)}
.jr-row.ln-done::after{background:radial-gradient(circle,#6c8ee8 0 3px,transparent 3.5px) calc(var(--cp) - 3px) 50%/8px 8px no-repeat,radial-gradient(circle,#6c8ee8 0 3px,transparent 3.5px) calc(var(--cp) + var(--jg) - 3px) 50%/8px 8px no-repeat,linear-gradient(#6c8ee8,#6c8ee8) 0 50%/100% 1.5px no-repeat}
.jr-row.ln-act::after{background:radial-gradient(circle,#e8606a 0 3px,transparent 3.5px) calc(var(--cp) - 3px) 50%/8px 8px no-repeat,radial-gradient(circle,#e8606a 0 3px,transparent 3.5px) calc(var(--cp) + var(--jg) - 3px) 50%/8px 8px no-repeat,repeating-linear-gradient(90deg,#e8606a 0 4px,transparent 4px 8px) 0 50%/100% 1.5px no-repeat;animation:dash .9s linear infinite}
@keyframes dash{to{background-position:calc(var(--cp) - 3px) 50%,calc(var(--cp) + var(--jg) - 3px) 50%,8px 50%}}
.jr-lab{margin:0;text-align:center;font-size:12.5px;color:var(--ink2)} .jr-lab b{font-weight:800;color:#0a0a0a}
.jr-col.locked .jr-card{background:rgba(247,248,251,.45);border:1.5px dashed rgba(28,32,48,.16);box-shadow:none;justify-content:center}
.jr-col.locked .jr-lab,.jr-col.locked .jr-lab b{color:var(--dim)}
.jr-lock{display:flex;flex-direction:column;align-items:center;text-align:center;gap:6px;padding:12px 6px}
.jr-lock .ava{width:42px;height:42px;border-radius:50%;background:#fff;color:var(--dim);box-shadow:none;border:1px solid rgba(28,32,48,.12)}
.jr-lock p{margin:4px 0 0;font-size:13px;color:var(--ink2);line-height:1.35} .jr-lock small{font-size:11px;color:var(--dim)}
.add-agent{background:#0a0a0a!important;color:#fff;border-radius:99px!important}
.add-agent.sm{margin-top:6px;padding:8px 13px;font-size:12px;gap:5px}
.jr-tiles{flex:1;display:grid;grid-template-columns:1fr 1fr;gap:10px;padding:10px;border-radius:24px;border:1px solid rgba(255,255,255,.6);background:rgba(255,255,255,.22);align-content:center}
.jr-tile{display:flex;flex-direction:column;justify-content:center;gap:3px;min-height:72px;padding:12px 14px;border-radius:18px;background:#f7f8fb;border:1px solid rgba(255,255,255,.95);box-shadow:var(--sh-2);transition:background .5s var(--ease),color .5s,transform .5s var(--ease),box-shadow .5s}
.jr-tile b{font-size:12.5px;font-weight:700;color:var(--ink2);line-height:1.25} .jr-tile small{font-size:10.5px;color:var(--dim)}
.jr-tile.sel{background:#0a0a0a;border-color:#0a0a0a;box-shadow:0 16px 30px -16px rgba(0,0,0,.6);transform:translateY(-2px)}
.jr-tile.sel b{color:#fff;font-weight:800} .jr-tile.sel small{color:rgba(255,255,255,.7)}
.jr-arrow{position:absolute;inset:0;width:100%;height:100%;pointer-events:none;z-index:3;overflow:visible;transition:opacity .25s}
.jr-arrow.moving{opacity:0}
.jr-foot{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px 18px;margin-top:20px;padding-top:16px;border-top:1px solid rgba(28,32,48,.07)}
.jr-legend{display:flex;gap:16px;font-size:11.5px;color:var(--dim)} .jr-legend span{display:inline-flex;align-items:center;gap:7px}
.jr-legend i{display:inline-block;width:20px;height:2px}
.lg-done{background:var(--blue)} .lg-act{background:repeating-linear-gradient(90deg,var(--coral) 0 4px,transparent 4px 7px)}
.cc-cost{padding:0;font-size:13px}
.cc-upsell{background:#0a0a0a;color:#fff;border-radius:99px;box-shadow:0 10px 22px -14px rgba(0,0,0,.6)}
.cc-upsell .i{color:var(--coral)}

/* recent activity table */
.cc-row2{display:grid;gap:0 20px}
.tbl-h,#ccTimeline li{display:grid;grid-template-columns:minmax(0,1fr) 118px 78px 64px;gap:12px;align-items:center}
.tbl-h{padding:0 14px 10px;font-size:11.5px;font-weight:600;color:var(--dim);border-bottom:1px solid rgba(28,32,48,.08)}
.tbl-h span:last-child,#ccTimeline time{text-align:right}
#ccTimeline{list-style:none;margin:0;padding:0;max-height:372px;overflow:hidden;-webkit-mask-image:linear-gradient(#000 82%,transparent);mask-image:linear-gradient(#000 82%,transparent)}
#ccTimeline li{padding:11px 14px;border-bottom:1px solid rgba(28,32,48,.06);animation:fade .45s var(--ease)}
.t-subj{display:flex;align-items:center;gap:10px;min-width:0}
.t-subj>span:last-child{font-size:13px;line-height:1.4;color:#0a0a0a;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.t-ic{width:28px;height:28px;border-radius:50%;flex:none;display:grid;place-items:center;border:1px solid rgba(28,32,48,.14);color:#0a0a0a;background:#fff}
.t-ag{min-width:0} .t-ag b{display:block;font-size:12.5px;font-weight:700} .t-ag small{display:block;font-size:10.5px;color:var(--dim);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pill{display:inline-block;font-style:normal;font-size:11px;font-weight:700;color:#fff;background:var(--blue);border-radius:99px;padding:4px 11px;transition:background .3s}
.pill.act{background:var(--coral)}
#ccTimeline time{font-size:11.5px;color:var(--dim);font-variant-numeric:tabular-nums;white-space:nowrap}

/* donut rings */
.rings{display:grid;grid-template-columns:1fr 1fr;gap:14px 18px;align-items:start}
.ring{position:relative;margin:0;display:grid;justify-items:center;gap:10px}
.ring svg{grid-area:1/1;width:min(176px,100%);height:auto;transform:rotate(-90deg)}
.ring figcaption{grid-area:1/1;align-self:center;display:flex;flex-direction:column;align-items:center;gap:2px}
.ring figcaption b{font-size:24px;font-weight:800;letter-spacing:-.03em;font-variant-numeric:tabular-nums}
.ring figcaption span{font-size:11px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.rg-bg{fill:none;stroke:color-mix(in srgb,var(--rc) 16%,#fff);stroke-width:20}
.rg-fg{fill:none;stroke:var(--rc);stroke-width:20;stroke-dasharray:0 100;transition:stroke-dasharray .9s var(--ease)}
.ring-n{position:absolute;z-index:1;top:2px;left:6%;width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:#fff;font-size:14px;font-weight:800;box-shadow:var(--sh-2);font-variant-numeric:tabular-nums}
.ring>small{font-size:11.5px;color:var(--muted);text-align:center;line-height:1.4}
.ring-note{grid-column:1/-1;margin:4px 0 0;font-size:12px;color:var(--dim);display:flex;gap:6px;align-items:center}

/* KPI tiles */
.cc-kpis{margin:0;gap:12px}
.cck{border-radius:20px;background:#f7f8fb;border:1px solid rgba(255,255,255,.95);box-shadow:var(--sh-2)}
.cck[data-kk=rev]{background:#0a0a0a;border-color:#0a0a0a} .cck[data-kk=rev] b,.cck[data-kk=rev] .ck-top,.cck[data-kk=rev] .ck-top .i{color:#fff}
.ck-top .i{color:var(--ink2)}

/* agent cards inside the "Agents at work" panel */
.cc-panels{gap:16px}
.ap{background:#f7f8fb;border:1px solid rgba(255,255,255,.95);border-radius:24px;box-shadow:var(--sh-2)}
.ap::before{display:none}
.ap-head .ava{width:46px;height:46px;border-radius:50%;background:#fff;color:#0a0a0a;border:1px solid rgba(28,32,48,.12);box-shadow:none}
.ap-head .ava::after{background:var(--blue)}
.ap[data-s=working] .ap-head .ava{background:#0a0a0a;color:#fff;border-color:#0a0a0a}
.ap[data-s=working] .ap-head .ava::after{background:var(--coral)}
.ap-base{color:#fff;background:#0a0a0a}
.status[data-s=idle]{color:var(--blue-d);background:var(--blue-l)} .status[data-s=idle] i{background:var(--blue)}
.status[data-s=working]{color:#c94a54;background:var(--coral-l)} .status[data-s=working] i{background:var(--coral)}
.status[data-s=paused]{color:var(--muted);background:var(--surf2)} .status[data-s=paused] i{background:var(--dim)}
.sw input:checked+span{background:#0a0a0a}
.ap-act{border-radius:99px!important} .ap-act.solid{background:#0a0a0a!important;color:#fff!important;border-color:#0a0a0a!important}
.ap-off{background:rgba(238,240,246,.86)!important;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}
.ap-off .lock{color:#0a0a0a!important;background:#fff!important;border:1px solid rgba(28,32,48,.12)}
.lead{border-radius:14px!important;background:#fff!important}

/* responsive journey */
@media (max-width:1439px) and (min-width:640px){ .jr-row .rb.sm{display:none} .jr-row{gap:8px;padding:0 6px} }
@media (max-width:1179px){
  .jr-flow{grid-template-columns:repeat(4,minmax(0,1fr));gap:18px var(--jg)}
  .jr-site{grid-column:1/-1} .jr-tiles{grid-template-columns:repeat(6,minmax(0,1fr))}
  .jr-arrow{display:none}
}
@media (min-width:1024px){ .cc-row2{grid-template-columns:minmax(0,1.55fr) minmax(0,1fr)} }
@media (max-width:899px){
  .jr-flow{grid-template-columns:1fr 1fr;gap:18px}
  .jr-row::after{display:none!important}
  .jr-tiles{grid-template-columns:repeat(3,minmax(0,1fr))}
}
@media (max-width:639px){
  .panel{padding:16px 14px 18px;border-radius:24px;margin-bottom:16px}
  .panel-h{flex-wrap:wrap;margin-bottom:14px} .ph-btns{gap:6px} .ph-btns .rb{width:36px;height:36px}
  .jr-notch{position:static;transform:none;order:9;flex-basis:100%;padding:0;background:none;border-radius:0}
  .jr-notch::before,.jr-notch::after{display:none}
  .cc-roster{justify-content:space-between;gap:4px;padding:4px 2px 6px;-webkit-mask-image:none;mask-image:none}
  .ph-t{flex:1 1 150px}
  .jr-flow{grid-template-columns:1fr;gap:16px}
  .jr-lab{order:-1;text-align:left;display:flex;align-items:center;gap:8px}
  .jr-lab::before{counter-increment:step;content:counter(step);width:22px;height:22px;border-radius:50%;display:grid;place-items:center;font-size:11px;font-weight:800;background:#0a0a0a;color:#fff;flex:none}
  .jr-col{gap:8px}
  .jr-card{min-height:0}
  .jr-card .jr-row:first-child:nth-last-child(4){display:none}
  .jr-tiles{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;padding:8px}
  .jr-tile{min-height:64px;padding:10px}
  .tbl-h{display:none}
  #ccTimeline li{grid-template-columns:minmax(0,1fr) auto auto;row-gap:8px;padding:12px 4px}
  .t-subj{grid-column:1/-1}
  .t-ag{display:flex;align-items:baseline;gap:6px;padding-left:38px} .t-ag small{display:inline}
  .rings{gap:12px} .ring-n{width:34px;height:34px;font-size:12.5px;left:0}
  .ring figcaption b{font-size:20px}
  .cc-hero h1{font-size:32px}
}